Technical Specialist

2 weeks ago

Pasig, National Capital Region, Philippines Acceligent Solution, Inc. Full time

Company Overview:

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Acceligent Solution Inc. is a leading provider of comprehensive network infrastructure solutions and managed services to clients since 2014.

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We aim to deliver exceptional quality service, inspire innovation, and build trust with our customers.

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The Role:

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We are seeking a skilled Technical Engineer to join our team in Ortigas, Pasig City.

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In this role, you will provide technical assistance to our customers and resolve complex issues related to our products and services.

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Your goal will be to ensure customer satisfaction and maintain strong relationships with internal teams and external partners.

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Key Responsibilities:

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  • Provide first-level technical support via phone, email, and chat to customers and internal teams.">
  • Troubleshoot and diagnose hardware and software issues, providing timely resolutions.">
  • Document all support interactions in the ticketing system, ensuring accurate records of issues and resolutions.">
  • Collaborate with engineering and product teams to escalate and resolve complex technical problems.">
  • Develop and maintain technical documentation, FAQs, and knowledge base articles for both customers and support staff.">
  • Train and guide customers on product features and best practices.">
  • Monitor and analyze support metrics to identify trends and improve service quality.">
  • Stay updated on product updates, new features, and industry trends to enhance support capabilities.">
  • Perform all tasks in line with organization's policies, procedures, and best practices; and">
  • Interact regularly with team members, clients, sales teams, and engineering teams.">
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Requirements:

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  • At least 1 to 2 years of experience in a technical support role, specifically with network infrastructure;">
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience;">
  • Customer-oriented mindset with a focus on delivering high-quality support;">
  • Strong understanding of network systems, protocols, and troubleshooting techniques;">
  • Excellent communication skills, both verbal and written;">
  • Strong problem-solving abilities and attention to detail;">
  • Ability to work independently and as part of a team;">
  • Ability to multitask and meet timelines on deliverables; and">
  • Detail-oriented, Analytical, and has problem-solving skills.">
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Work Setup:

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Onsite in Ortigas, Pasig City.

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Time:

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9 am to 6 pm from Monday to Friday.

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Job Type:

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Full Time.

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