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Network Infrastructure Specialist

2 weeks ago

Cebu City, Central Visayas, Philippines Globe Telecom, Inc. Full time
About the Role

We are seeking a highly skilled and experienced individual to join our team as a Network Infrastructure Specialist. As a key member of our operations team, you will be responsible for ensuring timely installation and restoration of client circuits within established Service Level Agreements (SLAs).

You will collaborate with internal support teams and external vendors/contractors to deliver efficient customer service. Your duties will include 24/7 incident and event management for last-mile network infrastructure.

  • Rapid Response & Restoration: Promptly addressing incidents/outages, ensuring timely restoration within SLAs for facilities and customer equipment (CPE).
  • Operational Readiness: Maintaining readiness for B2B operations, wireless mobilization, work at heights, and disaster response.
  • Resource Dispatch: Immediately dispatching resources for restoration to minimize customer impact.
  • Troubleshooting & Resolution: Identifying and resolving faults, coordinating testing, and closing tickets.
  • Preventative Maintenance: Recommending preventative maintenance solutions.
  • Mentorship: Guiding and mentoring engineers on escalated issues.
  • Premium Client Support: Ensuring service quality for premium clients through circuit familiarization, audits, and hardening recommendations.
  • Vendor Management: Dispatching and overseeing vendor partners for last-mile support, ensuring SLA adherence.
  • Cable Plan Compliance: Ensuring compliance with cable plan review and approval processes.
  • Stakeholder Collaboration: Working with LGUs, building administrators, TowerCos, and customers for permits and access.
  • Safety Compliance: Ensuring team members comply with safety training and medical requirements.
  • Coordination with other teams: Collaborating with OPS/ANM for vendor rigger support for work at heights.
  • Customer Collaboration: Working with customers and their vendors for testing and circuit isolation.
Our Company Culture

Globe Telecom, Inc. is an Equal Opportunity Employer that promotes equal opportunity to applicants. We value diversity and inclusion in our workplace.