Account Engagement Expert

1 week ago


Davao City, Davao, Philippines FREELANCE BOOKKEEPING services Full time

We are seeking an Account Engagement Expert to join our team at FREELANCE BOOKKEEPING services. In this role, you will be responsible for engaging with customers who have outstanding payments, using a combination of firmness and empathy to facilitate timely payments while preserving goodwill. You will investigate account discrepancies, negotiate payment plans, and accurately document all communication.

Responsibilities
  • Investigate account discrepancies to identify the root cause of payment issues
  • Negotiate payment plans that work for both the customer and our company
  • Accurately document all communication with customers, ensuring transparency and accountability

We offer a supportive work environment and opportunities for professional growth and development.



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