Senior Retention Specialist

2 days ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱900,000 - ₱1,500,000
Job Summary

This is a data-driven role that focuses on improving customer retention by designing smarter user experiences and implementing churn reduction strategies.

Main Responsibilities:
  • Identify, monitor, and analyze key customer metrics to drive retention strategies.
  • Collaborate with design and product teams to enhance UI/UX and reduce churn.
  • Develop and test solutions to improve navigational flow and usability.
  • Partner with sales and marketing to align retention initiatives with business goals.
  • Provide actionable insights to leadership based on customer behavior data.
  • Ensure accurate reporting on cross-functional projects.
  • Lead efforts to boost referrals and customer advocacy.
  • Support customer onboarding and engagement initiatives.
  • Solve problems quickly, even under pressure.
Requirements:
  • A strong understanding of SaaS, user journey mapping, and usability principles.
  • A solid grasp of navigation optimization, retention, and referral strategies.
  • 2-5 years of experience in related roles; at least 1 year in leadership is preferred.
  • High emotional intelligence and strong collaboration skills.
  • Proactive, results-focused, and adaptable.
  • Excellent communication skills and a can-do attitude.

In this dynamic environment, you will have the opportunity to make a real impact in legal tech.

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