Lead IT ServiceNow Specialist

1 day ago

Tarlac City, Central Luzon, Philippines beBeeDeveloper Full time $120,000 - $145,000

Deltek is seeking a skilled ServiceNow Developer to join their IT team.

This role involves providing technical expertise in Configuration Management and overseeing the administration, support, and maintenance of core ITSM and ITOM systems.

Key Responsibilities
  • Research and analyze business requirements to develop conceptual and detailed designs that meet business needs.
  • Develop, enhance, and manage configurations in ServiceNow, and test and support the rollout of solutions.
  • Provide advanced-level assistance to ServiceNow admins for day-to-day operations and support cases.
  • Lead the development and deployment of new integrations with internal/external systems.
  • Interface regularly with team members to provide quality ServiceNow end user support.
Requirements
  • A bachelor's degree in technology or equivalent experience.
  • 6-8+ years in an IT environment with strong IT Service Management experience and a solid understanding of ITIL.
  • 5-7+ years of ServiceNow experience in administration, configurations, customizations, development, enhancements, troubleshooting, end-user support, platform updates, and maintenance.
  • Proficiency in customizing ServiceNow through form customizations, business rules, workflows, client scripts, script includes, UI policies/actions, security rules, and other ServiceNow constructs.
  • Mastery of ServiceNow Core Modules, including ITSM and ITAM.
Benefits
  • Opportunity to work with a dynamic and collaborative team.
  • Chance to contribute to innovative projects and initiatives.
  • Competitive salary and benefits package.
Others
  • Strong analytical and critical thinking skills.
  • Ability to multitask, prioritize, and be flexible to meet changing priorities and challenges.
  • Excellent communication (oral and written) skills.
  • Experience working with a variety of roles/levels.
Seniority Level
  • Mid-Senior level
Employment Type
  • Full-time
Job Function
  • Information Technology
Industries
  • Software Development

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