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Business Process Operations Executive

3 weeks ago

San Fernando, Central Luzon, Philippines MCI Full time

At MCI, we're dedicated to delivering exceptional customer experiences and driving business performance. As a BPO Operations Director, you'll play a critical role in leading our contact center operations team, overseeing the management and development of supervisors, and implementing strategic sales plans that align with corporate objectives.

Key Responsibilities:
  • Manage Sales Supervisors
  • Oversee quality, production, and hours.
  • Assist with implementation of strategic sales plans, ensuring they are in alignment with corporate objectives
  • Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity
  • Direct sales forecasting activities and set performance goals and objectives accordingly
  • Review and provide guidelines and best practices for maintaining competitive edge
  • Analyze and respond to changing market conditions, including competitive benchmarking
  • Analyze trends which includes producing statistical reports on individual performance and sales trends
  • Provide team motivation and development to maximize sales opportunities

We're looking for a highly motivated and experienced leader who can drive results and lead by example. If you have a proven track record of success in contact center operations and leadership, we want to hear from you