Order Management Specialist
2 weeks ago
The Order Management Coordinator is a critical role within Schneider Electric, responsible for managing the order-to-delivery process from start to finish. This includes processing orders, coordinating with sales and customers, and ensuring timely delivery of products.
About Us
Schneider Electric is a leading global company in the field of energy management and automation. Our technologies enable the efficient use of energy in a safe, sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
Key Responsibilities
- Responsible for Order-to-Delivery: Process orders from Purchase Order database, order entry acknowledgment, order status review, shipment pre-alert, fulfillment, and delivery.
- Liaise with Sales and Customers: Resolve PO price discrepancies and unbooked orders.
- Manage Backorders: Update Promise Ship Date.
- Process Stock Rotations and CMA Requests.
- Primary Focal Point for Customer Interaction: Analyze, filter, and advocate customer requirements and concerns.
- Chair Weekly Conference Calls: Review orders with country sales or distributors.
- Liaise with Supply Chain Planning and Factory: Coordinate supply status and PDU configurations, follow up on delivery schedules.
- Liaise with Local Entity Logistics: Monitor in-transit shipments and order details.
- Monitor Transactional Orders: Ensure progressing status.
- Anticipate Problems: Provide early warnings.
- Release Invoicing Holds: Close orders and trigger invoicing.
Required Skills and Qualifications
To succeed in this role, you will need:
- Bachelor's/College Degree in any field.
- Familiarity with computers and related software.
- Strong verbal and written communication skills.
- Ability to work independently and handle multiple tasks.
- Flexibility to work additional hours during peak periods.
- Stress tolerance and ability to multitask.
- Organization and problem-solving skills.
- Fluency in English (verbal and written).
Why Choose Us
Schneider Electric offers a dynamic and inclusive work environment where you can grow professionally and personally.
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