Professional Virtual Call Center Agent

8 hours ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomerService Full time ₱1,200,000 - ₱1,500,000

Job Title:

Virtual Call Center Representative

We are seeking a highly skilled and professional Virtual Call Center Representative to join our team. As a Virtual Call Center Representative, you will represent clients as if you were part of their in-office team, greeting callers warmly and providing accurate responses to customer inquiries.

The ideal candidate will have excellent communication skills, attention to detail, and the ability to multitask by managing calls, taking notes, and sending follow-ups.

You will be responsible for scheduling appointments using client CRMs and scheduling platforms, taking detailed call summary notes, and promptly sending these summaries to our clients.

Key Responsibilities:

  • Answer inbound calls with professionalism and a friendly tone.
  • Follow client-provided scripts and standard greetings.
  • Provide accurate responses to customer inquiries.
  • Schedule appointments using client CRMs and scheduling platforms.
  • Take detailed call summary notes while on the call.
  • Send accurate and well-written call summaries to clients immediately after calls.
  • Ensure all call details are recorded without typos or missing information.

Required Skills and Qualifications:

  • Previous BPO or customer service experience is preferred.
  • Ability to multitask by managing calls, taking notes, and sending follow-ups.
  • Strong written and verbal communication skills.
  • Excellent attention to detail to ensure accurate call summaries.

Benefits:

This is a remote position that requires a dedicated workspace with a reliable internet connection. You will be working in Pacific Standard Time (PST) and will be required to work 5 days a week, 9 hours per day, with 1 hour for lunch and two, 15-minute breaks.

Paid time off is offered after completing 3 months of employment.

We onboard new team members proactively to ensure readiness for fluctuating client needs. As such, final shift assignments are determined after the 2-week training period, based on actual call volume and coverage requirements.

Contact Information:

All correspondence will be handled through our online portal.

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