Operational Efficiency Expert

7 days ago


Pasig, National Capital Region, Philippines Zig Zag Offshoring Full time

Zig Zag Offshoring is a leading provider of offshore services, dedicated to delivering high-quality solutions to our clients. We are currently seeking an Operational Efficiency Expert to join our team and contribute to our growth.

About the Role

The Operational Efficiency Expert will be responsible for enhancing the efficiency and effectiveness of our operations by analyzing and optimizing business processes. This role focuses on identifying inefficiencies, implementing process improvements, and ensuring alignment with industry standards.

Main Responsibilities:
  1. Process Analysis and Optimization: Use data-driven approaches to analyze and optimize business processes, eliminating waste and enhancing client satisfaction.
  2. ISO 27001 Compliance and Process Optimization: Ensure sustainment of certified status by ensuring processes comply with ISO standards and monitor compliance efforts across all departments.
  3. Continuous Improvement & Change Management: Drive a culture of continuous improvement across the organization and facilitate process mapping, root cause analysis, and workflow documentation.
  4. Service Delivery Enhancement: Collaborate closely with operational teams to ensure consistent and efficient service delivery, meeting or exceeding SLAs and KPI expectations.

Requirements:

  • Bachelor's degree in a related field or equivalent practical experience in process improvement.
  • Certification in process improvement methodologies is advantageous.
  • Experience in driving process improvement and operational excellence.


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