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Skin Care Services Supervisor

2 weeks ago

Quezon City, National Capital Region, Philippines Marivent Hotels and Resorts Inc. Full time

As a Skin Care Services Supervisor at Marivent Hotels and Resorts Inc., you will play a vital role in delivering exceptional customer experiences and driving business growth.

The successful candidate will have a strong background in sales and marketing, with a proven track record of achieving sales targets.

This is a challenging yet rewarding role that requires excellent leadership, communication, and customer service skills.

About You:
  • You have a Bachelor's degree in Business Administration or a related field.
  • You have a minimum of 2-5 years of experience in a supervisory role within an aesthetic clinic, dermatology, or wellness industry.
  • You possess strong leadership, communication, and customer service skills.
  • You have knowledge of dermatological treatments, skincare products, and aesthetic procedures.
  • You are proficient in using CRM software, scheduling systems, and basic Microsoft Office tools.

Key Responsibilities:

Sales and Marketing

Develop and implement sales strategies to achieve revenue targets and promote clinic services.

Conduct sales training for staff to enhance their product knowledge and selling skills.

Collaborate with the marketing team to plan and execute promotions, social media campaigns, and events.

Clinic Operations

Supervise daily clinic operations, ensuring smooth scheduling, client handling, and service delivery.

Monitor and enforce standard operating procedures for dermatology and aesthetic treatments.

Ensure the clinic is well-maintained, clean, and fully stocked with necessary supplies and equipment.

Client Relationships

Build and maintain strong relationships with existing and potential clients to drive loyalty and referrals.

Educate clients about treatments, skincare routines, and available products.

Implement client retention programs, including loyalty rewards, exclusive offers, and personalized follow-ups.

Team Leadership

Lead, mentor, and train the operations team to improve productivity and service quality.

Conduct regular performance evaluations and provide constructive feedback to employees.

Foster a positive and professional work environment that aligns with company values and goals.