Executive Leadership Position
6 days ago
About Us
HGS Offshore Staffing Solutions is a leading provider of staffing solutions, dedicated to delivering exceptional service and results to our clients. We are committed to fostering a positive and inclusive work environment, where our employees can grow and thrive.
Job Summary
We are seeking a highly skilled Team Lead to join our team, responsible for overseeing and guiding their assigned team to achieve productivity, quality, and attendance goals. The ideal candidate will have a strong background in leadership, excellent communication skills, and the ability to motivate and inspire team members.
Responsibilities
Monitor team performance and identify areas for improvement, implementing corrective actions as needed.
Conduct regular audits and coaching sessions to support team development and growth, ensuring compliance with company objectives and client requirements.
Collaborate with the Operations Manager to address operational challenges and ensure seamless operations.
Communicate effectively with management and team members, providing timely updates and feedback.
Ensure all tasks are completed efficiently and effectively, maintaining a positive work environment.
Requirements
A minimum of 3 years of experience in Team Lead or equivalent within the BPO industry, with a proven track record of success.
Strong understanding of HIPAA and PHI guidelines, as well as relevant laws and regulations.
Excellent leadership, problem-solving, and communication skills, with the ability to motivate and inspire team members.
Proficiency in Microsoft Office and Google Suite, with SQL knowledge a plus.
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