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Content Specialist Team Member

1 week ago

Manila, National Capital Region, Philippines FactSet Full time

As a key member of our Content Specialist team, you will play a vital role in supporting our Benchmark Client & Vendor Relations team. This exciting opportunity allows you to work closely with project managers across various operational activities, curating key client implementations for timely delivery of projects.

Responsibilities
  • Manage complex premium client index data onboarding projects from initiation to completion, ensuring seamless execution and meeting client expectations.
  • Provide proactive communication, address concerns, and ensure a positive client experience by identifying and resolving potential problems, escalating and managing project roadblocks and vendor issues as needed.
  • Collaborate with vendors to overcome obstacles and ensure timely data delivery by resolving licensing and file procurement blockers.
  • Identify inefficiencies, analyze issues, and drive continuous improvement by conducting root cause analysis and implementing solutions.

In this role, you will have the opportunity to become an internal subject matter expert around benchmark processes and procedures. Your analytical skills, combined with your ability to adapt to change in a high-pressure environment, make you an ideal candidate for this position.