Senior Onboarding Specialist
23 hours ago
KMC Solutions is seeking a skilled Senior Onboarding Specialist to support the Customer Success team in overseeing customer projects to successful completion.
The ideal candidate will be organized, with strong project management abilities, technical aptitude, and relationship-building skills. Effective cross-functional collaboration is essential to maximize customer success and outcomes.
Main Responsibilities- Collaborate cross-functionally to facilitate high-level discussions and explain concepts comprehensively
- Provide daily oversight to ensure the project plan progresses according to schedule
- Understand customer product contracts and execute against a defined schedule
- Schedule and facilitate project meetings, including preparing agendas and documenting meeting outcomes
- Communicate project updates and changes to relevant parties in a timely manner
- Create and maintain comprehensive project documentation
- Develop a detailed project plan as needed and monitor progress for on-time execution and deliverables
- Collaborate with the team to identify issues and help overcome them to complete open projects
- Work with the Engineering and product team to resolve issues or document any new custom use case(s)
- Maintain and track all projects using the project management platform indicated by management (e.g. ClickUp, Jira), ensuring the creation of appropriate and necessary documentation
To succeed in this role, you will need:
- 4+ years of experience in a customer-facing role for a technology company (preferably SaaS)
- Highly organized and high attention to detail
- Exceptional written and verbal communication skills, with strong interpersonal abilities and proven success in cross-functional collaboration
- Demonstrated success in managing customer integration projects to achieve positive outcomes and accelerated Time to Value
- Strong conflict management skills, with proven team leadership and effective meeting facilitation abilities
- Proficient with Excel/spreadsheet tracking programs, and any experience with CRM or SaaS support software is a plus
- Ability to problem-solve and generate creative solutions to onboarding challenges, while working effectively with team members
- Ability to multi-task and manage competing priorities and a diverse workload, while achieving results in a fast-paced, deadline-driven environment
KMC Solutions offers a dynamic work environment with opportunities for growth and development. If you are a motivated and experienced professional looking for a challenging role, please apply today.
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