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Customer Service Accessibility Coordinator

1 week ago

Quezon City, National Capital Region, Philippines TORCH Solutions Full time

TORCH Solutions is committed to making travel more accessible for everyone, and we're seeking a skilled Call Captioning Associate to help us achieve this goal.

About the Role

This position requires a highly organized and detail-oriented individual who can work effectively in a fast-paced environment. As a Call Captioning Associate, you will be responsible for providing real-time captions for customer calls, ensuring that our customers who are deaf or hard of hearing have equal access to our services.

Responsibilities:

  • Provide accurate and timely captions for customer calls.
  • Work closely with customer service agents to ensure seamless communication.
  • Maintain a high level of accuracy and precision in captioning.

Requirements:

  • High School Diploma or equivalent.
  • At least 12 months to 23 months of international BPO experience.

If you're passionate about delivering exceptional customer service and making a positive impact, we encourage you to apply for this exciting opportunity.