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Analytics Operations Director

3 weeks ago

Pasig, National Capital Region, Philippines TDCX Philippines Full time
About the Role

We are seeking an experienced Business Analytics Lead to join our team. As a key member of our workforce management department, you will be responsible for developing and implementing a comprehensive analytics strategy to drive improvements in WFM processes.

The ideal candidate will have a strong background in statistical analysis, machine learning, and predictive modeling, with expertise in ETL, analytics tools, and programming languages such as R, Python, SQL, Alteryx, Knime, etc.

You will work closely with IT, TDCX AI, and other departments to ensure data quality and accessibility, and partner with Vendor Operations and LinkedIn Operations teams to understand business needs and align analytics efforts accordingly.