Customer Advocate

2 days ago

Cebu City, Central Visayas, Philippines beBeeCustomerService Full time $8,000 - $40,000
Customer Service Representative Role

We are seeking a reliable and sharp-witted customer service professional to serve as the voice of our partner brands in the skilled trades. Your role will involve handling calls that drive business growth, scheduling jobs, solving issues, and ensuring customers feel heard and helped.

Key Responsibilities
  • Manage inbound calls, emails, and chat support with professionalism and urgency
  • Book service appointments accurately and efficiently while coordinating with dispatch teams
  • Input customer details and service notes into CRM and scheduling platforms
  • Provide clear information regarding services, pricing, and expectations
  • Follow up on scheduled services and pending customer issues
  • Identify when to escalate issues to supervisors or technical teams
  • Maintain a strong focus on customer satisfaction, clarity, and responsiveness
Why Choose Us
  • 100% remote work setup with flexibility based on client needs
  • Be part of a growing team supporting top-tier brands in the skilled trades
  • Receive dedicated training and support from both our agency and the client
  • Unlock long-term growth opportunities and stability based on your performance

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