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Information Security Management Lead

3 weeks ago

Manila, National Capital Region, Philippines Payroll Easy Full time

Job Summary

We are seeking a highly skilled Senior IT Operations Manager to join our team at Payroll Easy. As a key member of our IT department, you'll be responsible for leading and managing a small offshore tech support team, maintaining and improving our IT infrastructure, and ensuring the security of our systems through regular cybersecurity reviews and proactive breach prevention.

Main Responsibilities:

  1. Technical Support:
  • Provide high-quality technical support to customers, resolving complex issues and preventing recurrence.
  • Act as an escalation point for advanced technical issues and provide hands-on assistance when required.
Team Leadership & Management:
  • Manage and mentor a small team of technical support staff, providing guidance, setting goals, and ensuring optimal performance.
  • Coordinate team efforts to prioritize tasks and ensure timely resolution of all technical issues.
IT Process Improvement & System Maintenance:
  • Maintain and improve current IT processes, identifying areas for optimization and implementing necessary updates.
  • Use foresight and technical expertise to identify operational inefficiencies, streamline workflows, and propose innovative technology solutions that enhance productivity and reduce costs.
Cybersecurity Review & Risk Management:
  • Perform regular cybersecurity assessments and audits, identifying vulnerabilities and implementing proactive security measures.
  • Develop strategies to prevent potential breaches and ensure data protection compliance.