
Financial Services Expert
2 days ago
Contact Center Representative
Manila is the hub of our business operations. We are currently looking for a Collections Representative to join our BPO contact center team.
As a Collections Representative, you will be responsible for contacting customers with overdue accounts, negotiating payment arrangements and maintaining accurate records while delivering excellent service.
Responsibilities:- Make outbound calls to customers regarding overdue payments.
- Negotiate payment plans and settlements in accordance with company policies.
- Update customer accounts and document all collection activities.
- Follow up on broken promises and maintain consistent contact with debtors.
- Adhere to compliance regulations and maintain confidentiality.
- Meet daily and monthly collection targets and call quality standards.
- Handle disputes and escalate complex cases to the appropriate department.
- High school diploma or equivalent; further education is an advantage.
- 1–2 years of experience in collections or a similar contact center role.
- Strong negotiation and conflict resolution skills.
- Ability to remain professional and calm under pressure.
- Familiarity with debt collection laws and practices.
- Fluent in English and Spanish would be a plus.
- HMO, Medical and Dental coverage
- Free meal during training
- Career growth and learning
- Allowances (Rice, Clothing, Laundry, Meal)
- Performance and loyalty bonuses
- Frequent disinfection, fogging of workplace
- Opportunities for growth and promotion
- Employee shuttle services
- Company retreats and off-site events
- Sharpen your social skills while meeting awesome people and making new friends
- Plus, more in-office rewards, raffles, recognition gifts, and treats
At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
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