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Customer Success Associate

2 weeks ago

Manila, National Capital Region, Philippines RELX Full time

We are seeking a highly skilled Customer Success Associate to join our team. The ideal candidate will have experience in sales support, account management, and relationship-building.

The Customer Success Associate will be responsible for delivering exceptional customer experiences, ensuring high levels of satisfaction and loyalty among law enforcement agencies in the US, and promoting the LexisNexis Coplogic Suite of Solutions.

Key Responsibilities:

  • Deliver proactive customer support, responding to inquiries, and addressing concerns in a timely and effective manner.
  • Build and maintain strong relationships with key decision-makers at law enforcement agencies in the US.
  • Analyze customer needs and preferences to tailor solutions and services that meet their requirements.
  • Coordinate sales support and account setup activities, ensuring seamless delivery of services.
  • Monitor and report on customer satisfaction and loyalty metrics, providing insights for business improvement.
  • Collaborate with internal stakeholders to drive customer-centric initiatives and policies.