Senior Process Development Lead

2 weeks ago


Quezon City, National Capital Region, Philippines WNS Analytics Full time
Job Overview:
As a Senior Process Development Lead, you will be responsible for ensuring strategic alignment of the training department with business goals. You will evaluate individual and organizational performance, identify training needs, and develop and deliver training solutions that meet business objectives.

About Us:
At WNS Philippines, we are committed to enabling clients to outperform through our passion for service and innovation. Our CIRCLE of values guides our mission: Client First, Integrity, Respect, Collaboration, Learning, Excellence. We promise our employees role clarity, coaching and mentoring, professional development, and structured career paths through our 5 people promises.

Key Skills and Qualifications:
  • Knowledge of learning and development best practices.
  • A proven track record of training program development and management.
  • Excellent leadership skills.
  • Excellent written and oral communication skills.
  • Hands-on experience using tools such as Articulate, Epiplex, Canva, Visio.
  • Working knowledge & experience of GDS (Sabre/Amadeus/Travelport, Apollo - any two).
  • Experience of travel training of minimum 5 years.


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