IT Support Specialist with Infrastructure Expertise
2 weeks ago
KMC Solutions Inc is seeking a skilled IT Support Specialist to provide technical assistance and ensure smooth IT operations.
About the RoleThe successful candidate will be responsible for providing first-line investigation, diagnosis, and resolution of IT-related issues, as well as escalating unresolved incidents within agreed timelines. This role involves ensuring all tickets are updated until issues are resolved, conducting hardware and software maintenance and support, and performing tasks assigned by the immediate supervisor.
Key Responsibilities- Provide Technical Assistance: Respond to IT-related queries and issues from end-users in a timely and professional manner.
- Investigate and Diagnose Issues: Conduct thorough analysis to identify root causes of problems and recommend solutions.
- Resolve and Close Incidents: Resolve issues promptly and efficiently, adhering to established help desk procedures and timelines.
- Educate End-Users: Provide training and guidance to enhance users' IT skills and knowledge.
- Collaborate with Teams: Work closely with centralized Network teams and other stakeholders to resolve complex issues.
To be considered for this role, you must possess:
- Strong Analytical Skills: Ability to analyze complex IT issues and develop effective solutions.
- Excellent Communication Skills: Effective communication and interpersonal skills to interact with diverse stakeholders.
- Technical Aptitude: Proficiency in office automation products, computer peripherals, and networking equipment.
- Problem-Solving Abilities: Proven ability to troubleshoot and resolve IT issues efficiently.
This position offers an attractive salary range of $60,000 - $80,000 per annum, depending on experience and qualifications.
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