Content Strategist
6 days ago
Metacom Careers is a leading company in the industry, and we are seeking an experienced Business Analyst to join our team. As a Business Analyst, you will play a critical role in analyzing and improving our knowledge management processes and systems.
About the Role:You will work closely with stakeholders to understand their knowledge needs and address content gaps.
- Understand knowledge needs and address content gaps.
- Work closely with IT, Service Managers & Process Owners.
Key Responsibilities:
- Collaborate with stakeholders to identify areas for improvement.
- Develop and implement solutions to improve knowledge management processes.
Requirements:
- Bachelor's degree in Information Management, IT, Business Admin, or related field
- 3-5 years of experience in knowledge management or a similar role
- Experience with knowledge management tools (e.g., ServiceNow, SharePoint, Confluence)
- Strong organizational & project management skills
- Ability to train and engage stakeholders at all levels
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