Customer Service Training Specialist

2 days ago

Caloocan City, National Capital Region, Philippines beBeeTrainer Full time ₱18,000 - ₱23,000
Job Title

Call Center Trainer

About the Role

We are looking for a skilled Call Center Trainer to join our team. As a trainer, you will be responsible for conducting effective training sessions for trainees, collaborating with co-trainers and managers, and identifying training needs and developing training plans based on business objectives.

Responsibilities
  • Develop and deliver comprehensive training programs for new hires and existing employees.
  • Collaborate with management and other trainers to identify training needs and develop curriculum.
  • Evaluate the effectiveness of training materials and make recommendations for improvement.
  • Maintain accurate records of training progress and performance metrics.
Requirements
  • Bachelor's degree in Education, Training, or related field.
  • Minimum 2 years experience in training or teaching role.
  • Excellent communication and interpersonal skills.
  • Able to analyze problems and strategize for better solutions.
  • Experience with technologies and best practices for instructional manuals and teaching platforms.
What We Offer
  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • Flexible work arrangements and remote work options.
  • Career advancement opportunities.

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