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Japanese and English Language CSR Position

2 weeks ago

Manila, National Capital Region, Philippines GearCraft Mechanical Full time

GearCraft Mechanical is a leading provider of innovative mechanical solutions, and we are now seeking a talented customer service representative to join our Manila-based team. As a bilingual CSR, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Primary Responsibilities:
  • Deliver first-class customer service to clients across various channels
  • Develop and maintain relationships with clients to increase loyalty and retention
  • Collaborate with colleagues to achieve sales and revenue targets
  • Stay informed about industry trends and best practices
Essential Qualifications:
  1. Bachelor's degree in a relevant field
  2. Minimum 2 years of experience in a customer-facing role
  3. Excellent communication and interpersonal skills
  4. Proficiency in both Japanese and English languages
  5. Flexibility to work on rotating shifts