Current jobs related to Workforce Management Associate Lead - Pasig, National Capital Region - Minacs

  • Workforce Management Associate

    2 weeks ago

    Pasig, National Capital Region, Philippines Keywords Studios Full time

    Workforce ManagementThe Workforce Management Associate will be responsible for managing and coordinating workforce operations, including payroll processing, attendance management, and reporting. This includes preparing attendance reports for approval, assisting in monthly and yearly reports, and ensuring compliance with company policies and government...

  • Workforce Manager

    7 days ago

    Pasig, National Capital Region, Philippines beBee Careers Full time

    Job SummaryWe are seeking a highly skilled and experienced Workforce Supervisor to join our team. The successful candidate will be responsible for leading a team of real-time associates and individual contributors within the Command Center environment, ensuring alignment with organizational goals.

  • Trust and Safety Associate

    2 weeks ago

    Pasig, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

    Job SummaryWe are seeking a skilled Trust and Safety Associate to join our team at Eteam Workforce Private Corporation. In this role, you will play a critical part in ensuring the integrity of our online marketplace by performing content moderation and enforcing our community guidelines.About the RoleThis position involves reviewing and evaluating...

  • Workforce Management Specialist

    7 days ago

    Pasig, National Capital Region, Philippines beBee Careers Full time

    Job OverviewThis is a dynamic role that requires a professional with expertise in workforce management, forecasting, and scheduling. As a Workforce Manager, you will be responsible for reviewing forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards.The ideal candidate will have 2-4 years of...

  • Workforce Management Specialist

    7 days ago

    Pasig, National Capital Region, Philippines beBee Careers Full time

    Job SummaryWe are seeking a highly skilled Workforce Manager to lead our team in developing and implementing effective staffing and scheduling strategies. As a key member of our operations team, you will be responsible for reviewing forecasts, schedules, and plans to ensure completion, accuracy, and adherence to standards.Main ResponsibilitiesReview...

  • Workforce Management Team Lead

    1 week ago

    Pasig, National Capital Region, Philippines beBee Careers Full time

    Job DescriptionWe are seeking a skilled Workforce Management (WFM) Supervisor to lead our team of workforce analysts. This role involves ensuring internal policies are followed, operations are supported, and high-level WFM reports are provided.The ideal candidate will have at least 3-5 years of experience in WFM, focusing on forecasting, capacity planning,...

  • Workforce Operations Director

    5 days ago

    Pasig, National Capital Region, Philippines beBee Careers Full time

    About the RoleThis is a managerial position that requires someone with leadership and organizational skills. The successful candidate will have at least 3 years of experience in managing people and teams, preferably in a Workforce Supervisor, Workforce Associate Manager, or Workforce Assistant Manager post.

  • Workforce Preparation Lead

    6 days ago

    Pasig, National Capital Region, Philippines beBee Careers Full time

    Workforce Preparation Lead Job DescriptionThe Workforce Preparation Lead is responsible for developing and implementing training programs that enhance the skills and knowledge of our workforce.Essential Functions/Core Responsibilities:Develop a department of well-trained, competent professionals who continuously improve the organization and themselvesConduct...

  • Visual Experience Manager

    2 weeks ago

    Pasig, National Capital Region, Philippines MKS WORKFORCE MANAGEMENT SERVICES Full time

    We are looking for a highly skilled Visual Experience Manager to join our team at MKS Workforce Management Services. In this role, you will be responsible for creating and executing creative strategies for campaigns, ensuring a cohesive and elevated visual narrative.Responsibilities:Conceptualize and execute creative strategies for campaigns, working closely...

  • Workforce Operations Manager

    2 weeks ago

    Pasig, National Capital Region, Philippines beBee Careers Full time

    Job OverviewThe Workforce Manager is responsible for leading a team of analysts in planning, scheduling, and managing contact center queues. The role requires strong knowledge of real-time management workforce, scheduling employees, workload forecasting, staff planning, reporting/analytics, and team leadership. The ideal candidate should have at least 3...

Workforce Management Associate Lead

3 weeks ago

Pasig, National Capital Region, Philippines Minacs Full time

Job Overview:

This Workforce Management Associate Lead position is designed for an experienced professional to oversee the intraday performance of multiple programs or lines of business at one or more Call Centers. The ideal candidate will utilize monitoring systems to ensure appropriate staffing levels and agent availability meet client expectations and Concentrix scheduling standards.

  • Distributes accurate and timely agent schedules to optimize service delivery and minimize costs
  • Reviews agent availability to ensure that client service agreements are met
  • Monitors and resolves agent availability concerns via face-to-face communications, phones, and messaging applications with agents and command center

Candidate Profile:

  • Bachelor's degree in related field with less than two years of relevant experience preferred
  • Minimum one year experience in a call center required, preferably in a leadership or supervisory role
  • Excellent communication skills, strong problem-solving abilities, and ability to motivate and develop team members
  • Proficient in IEX, CMS, or other similar resource scheduling/intraday management applications