Knowledge Base Writer

1 day ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeKnowledgeBase Full time $60,000 - $80,000

Job Title: Knowledge Base Content Creator

About the Role

We are seeking a skilled Knowledge Base Content Creator to join our team. The ideal candidate will have excellent writing and organizational skills, with experience in creating high-quality technical documents.

This role involves developing and maintaining our knowledge base, ensuring that it is accurate, up-to-date, and easy to use. You will work closely with technical teams to understand complex information and communicate it effectively to our customers and employees.

Key Responsibilities
  • Create clear and concise technical documents, such as software guides, user manuals, and how-to articles.
  • Collaborate with software developers and product teams to understand new features and technologies.
  • Translate technical language into simple English, making it accessible to a wide audience.
  • Develop helpful images, such as diagrams, screenshots, and flowcharts, to support our documentation.
  • Organize documents in a logical and intuitive manner, ensuring they are easily discoverable by users.
  • Test instructions to ensure they are accurate and effective.
  • Update existing documents to reflect changes and improvements.
  • Work with support teams to identify areas for improvement and develop solutions.
Requirements
  • Tier III employee or higher.
  • Meet or exceed quality standards.
  • No current disciplinary warnings.
  • Good attendance record.
  • Able to work from any location.
  • Must work Monday-Friday, 6 AM to 5 PM Central Time.
  • Strong writing skills, with ability to explain complex topics simply.
  • Experience in writing different types of technical documents.
  • Comfortable asking engineers questions to clarify information.
  • Familiarity with documentation software, such as Confluence or Zendesk Guide.
  • Good research skills to find relevant information from various sources.
  • Able to manage multiple projects and meet deadlines.
  • Good organization and problem-solving skills.
  • Able to work well with others and communicate clearly.
Bonus Points
  • Experience with Bettermode (community documentation platform).
  • Experience with BrowserStack (website testing tool).
  • Experience with Vellum (documentation writing tool).
  • Basic understanding of software development.
  • Ability to read simple code examples.
  • Familiarity with version control systems, such as Git.
  • Familiarity with markup languages, such as Markdown or HTML.
  • Understanding of SEO principles.
Preferred Experience
  • Writing API documentation (guides for programmers).
  • Experience with 'docs-as-code' (treating documentation like code).
  • Experience with Confluence and Jira software.
  • Documentation for online marketplaces or platforms.
  • Experience in lawn care or home services industry.
  • Experience with Bettermode, BrowserStack, or Vellum.

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