Unlock Your Potential as a Business Support Specialist

1 day ago

Cebu City, Central Visayas, Philippines beBeeSupport Full time ₱2,200,000 - ₱3,500,000
Business Support Specialist

This role involves providing first-line support to clients across multiple channels, ensuring timely and effective resolution of their inquiries. As a Business Support Specialist, you will be responsible for guiding clients through our digital platforms, troubleshooting issues related to business incorporation, accounting, and compliance in Australia.

You will work collaboratively with internal teams to ensure seamless service delivery, identifying recurring customer pain points and suggesting improvements to workflows or help center content. The ideal candidate will possess great communication skills, with outstanding English language proficiency (written and spoken).

The successful candidate will participate in the interview stages, which may include HR screening, case studies, career deep dives, and behavioural fit assessments. Remuneration is competitive, including financial, wellbeing, and lifestyle benefits.

Key Responsibilities
  • Multichannel Support: Resolve customer inquiries via email, live chat, and phone with speed and clarity.
  • Problem Solving: Troubleshoot issues related to business incorporation, accounting, and more; escalate to internal teams when needed.
  • Collaboration: Work with Sales, Compliance, Corporate Secretary, Accounting, and Tech teams to ensure seamless service.
  • Continuous Improvement: Identify recurring customer pain points and suggest improvements to workflows or help center content.
Requirements

Must-Have:

  • Great Communication: Outstanding English (written and spoken)
  • Tech-Savvy: Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus
  • Customer-First Mindset: 4+ years in customer support (fintech, SaaS, or professional services preferred)
  • Remote-Ready: Self-motivated with a quiet workspace and stable internet connection
Benefits

Financial benefits, personal growth opportunities, flexible hours, remote work, ongoing AI initiatives. We value humility, kindness, and flexibility.

Interview Process

The interview process typically lasts no more than 3 weeks from start to finish. Interviews may be held via video call or in person depending on location and role.

Background Checks

As we are a regulated entity, background checks may be conducted, including verification of education, criminal history, political exposure, and bankruptcy or adverse credit history.

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