Operations Excellence Lead

2 days ago

Cebu City, Central Visayas, Philippines beBeestrategic Full time $60,000 - $80,000
Strategic Operations Manager

The ideal candidate will drive end-to-end delivery of complex, cross-functional projects within scope, timeline, and budget.

  • Develop detailed project plans, charters, status reports, and risk mitigation strategies.
  • Ensure adherence to standard project management methodologies and frameworks (Agile/Waterfall/Hybrid).
Key Responsibilities
  • Lead the planning, prioritization, and governance of operations projects and initiatives aligned to strategic goals.
  • Maintain the enterprise portfolio roadmap and ensure alignment with business capacity and resource availability.
  • Develop and maintain dashboards and reports to provide visibility into initiative health, benefits realization, and delivery risks.
Project Execution
  1. Drive end-to-end delivery of complex, cross-functional projects within scope, timeline, and budget.
  2. Develop detailed project plans, charters, status reports, and risk mitigation strategies.
  3. Ensure adherence to standard project management methodologies and frameworks (Agile/Waterfall/Hybrid).
Stakeholder Engagement & Communication
  • Partner closely with operations leaders, enabling teams (WFM, QA, Training), technology, and other support functions to ensure initiative success.
  • Facilitate executive updates and steerco reviews with clear progress narratives and decision-making inputs.
  • Communicate proactively with stakeholders to manage expectations and foster collaboration.
Core Competencies
  • Strong analytical and problem-solving skills
  • Attention to detail and a focus on data accuracy
  • Effective time management and ability to prioritize tasks under pressure
  • Proactive and results-driven approach to operational challenges
  • Strong collaboration and communication skills to work with cross-functional teams
  • Excellent communication skills with the ability to translate complex data into actionable insights for non-technical stakeholders
  • Bachelor's degree in Business, Operations, Industrial Engineering, or related field
  • 5+ years of work experience with preferred project and portfolio management in an operations or contact center environment
  • Experience tracking and reporting operations compliance metrics
  • Strong knowledge in delivering complex initiatives
  • Strong analytical, organizational, and leadership skills
  • Excellent communication and stakeholder management abilities
  • Proficiency in project management tools (e.g., MS Project, Smartsheet, JIRA, Asana) and MS Office Suite preferred
  • PMP, Prince2, or Agile/Scrum certification preferred
  • Strong communication and collaboration skills, particularly when working cross-functionally
  • Must be Work From Home enabled, and with stable internet connection (at least 25mbps)

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