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Digital E-commerce Operations Specialist

2 weeks ago

Manila, National Capital Region, Philippines KMC Solutions Full time

Are you passionate about driving growth in e-commerce businesses?

KMC Solutions is a leading provider of innovative solutions for the furniture and home décor industry. We're seeking a talented Digital E-commerce Operations Specialist to join our team.

About KMC Solutions

We operate distinct brands across 30+ top e-commerce platforms, with a global network of factories and over 7,000 in-stock products ready for dropshipping. Our client partners with us to deliver exceptional digital storefronts, optimize sales strategies, and create engaging customer experiences.

About the Role

The successful candidate will play a key role in shaping digital storefronts, optimizing sales strategies, and creating engaging customer experiences. Key responsibilities include:

  • Developing a deep understanding of our systems and partner platforms to ensure efficient operations.
  • Managing daily order flow, inventory updates, and product listings to maintain accuracy and efficiency.
  • Responding to customer reviews and inquiries across assigned eCommerce platforms in a timely and professional manner.
  • Building and launching new product listings promptly for assigned eCommerce partners.
  • Maintaining and updating eCommerce content regularly to ensure accuracy and consistency.
  • Proactively reviewing and improving product content in collaboration with our content team.
  • Monitoring and analyzing SKU performance using digital analytics, optimizing as needed.
  • Participating in daily audio/video meetings as required by management.
  • Providing daily updates/reports to the Ecommerce team leadership.

This role is ideal for a creative thinker who thrives in a fast-paced, innovative environment. If you're passionate about e-commerce and want to make a meaningful impact in a growing company, we'd love to hear from you.