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Business Analyst for CRM Solutions

1 week ago

Manila, National Capital Region, Philippines Capgemini Full time
Job Description

This role involves collaborating with business stakeholders to gather, analyze, and document detailed business requirements for CRM solutions.

The ideal candidate will act as a liaison between business users and technical teams to translate business needs into functional specifications.

Key responsibilities include configuring CRM applications, leading requirements gathering sessions, creating process flows, and supporting the testing phase.

The selected individual will maintain and manage CRM user roles, profiles, and security settings while providing ongoing support and training to users.

Requirements
  • 5-10 years of experience in a similar role
  • Bachelor's degree in Business, Information Technology, or related field
  • Proven experience as a Business Analyst in the CRM domain