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Phone Call Documentation Associate

2 weeks ago

Quezon City, National Capital Region, Philippines TORCH Solutions Full time

We are seeking a highly skilled Financial Services Transcription Specialist to join our team at TORCH Solutions. In this role, you will be responsible for transcribing and captioning live phone calls between customers and financial service representatives, ensuring accuracy and clarity.

The ideal candidate will have a strong understanding of financial terminology, excellent listening and typing skills, and the ability to work efficiently under tight deadlines.

Key Responsibilities:

  • Transcribe and caption live phone calls between customers and financial services representatives, ensuring accuracy and clarity.
  • Capture key information during financial transactions and customer service interactions, including account details, inquiries, and resolutions.
  • Maintain a high level of accuracy in transcriptions, ensuring that all industry-specific financial terms and jargon are documented correctly.
  • Review and edit captions for grammar, spelling, and punctuation to maintain professionalism and readability.

Requirements:

  • Completed 2nd Year College/Undergraduate + Starter/Adapter