Cryptocurrency Advocate

We are seeking a seasoned professional to take on the role of Cryptocurrency Customer Success Specialist.

• This position involves being the key point of contact for cryptocurrency customers, ensuring their expectations are consistently met.

• Maintain a positive and professional attitude toward customers at all times.
• Respond to comments and community member queries in a timely manner.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints.
• Stay informed about product specifications.
• Process orders, forms, applications, and requests.
• Keep records of customer interactions, transactions, comments, and complaints.
• Work collaboratively with the team to enhance the server and community experience.
• Provide constructive feedback on the efficiency of the customer service process.

• Familiarity with CRM systems is preferred.
• Ability to navigate community management tools like Telegram and Discord.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.