Cloud-Based Communication Professional
5 days ago
As a Telecommunication Analyst at Optum, you'll have the opportunity to make a meaningful impact on the lives of millions of people worldwide.
">About the Role
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- We're seeking a highly skilled professional to join our team in Pasig, Philippines.">
Key Responsibilities:
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- Develop and implement effective strategies for improving operational efficiency.">
- Collaborate with cross-functional teams to develop and implement strategic initiatives.">
- Provide expert-level support for technical issues related to telecommunication systems.">
- Conduct regular data analysis to identify trends and areas for improvement.">
- Develop and maintain relationships with key stakeholders to ensure seamless project execution.">
Requirements:
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- Undergraduate degree or equivalent experience.">
- 4+ years of IT experience in large enterprise environments using Rally or ServiceNow.">
- 2+ years of experience working on contact center telephony platforms such as Genesys, CXOne, Avaya, Cisco, or MS Teams.">
- Excellent problem-solving and analytical skills.">
- Strong communication and interpersonal skills.">
- Ability to work under pressure and meet deadlines.">
We offer a comprehensive benefits package, competitive salary, and opportunities for professional growth and development.
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