BPO Quality Assurance Specialist
3 days ago
At TASQ Staffing Solutions, we are seeking a highly skilled Quality Assurance Specialist to join our team in the BPO industry.
Key Responsibilities:
- Conduct quality assurance activities to ensure high-quality service delivery.
- Develop and implement quality control processes to improve service quality.
- Collaborate with cross-functional teams to resolve quality-related issues.
- Provide training and coaching to team members on quality assurance best practices.
Requirements:
- Bachelor's degree in a relevant field.
- 2-3 years of experience in QA in the BPO industry.
- Knowledge of the 7 basic tools for quality is an advantage.
- Excellent communication and interpersonal skills.
- Able to work full-time onsite in BGC Taguig.
- Able to work on shifting schedules.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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