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BPO Quality Assurance Specialist

1 month ago

Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time
Job Title: BPO QA

At TASQ Staffing Solutions, we are seeking a highly skilled Quality Assurance Specialist to join our team in the BPO industry.

Key Responsibilities:

  • Conduct quality assurance activities to ensure high-quality service delivery.
  • Develop and implement quality control processes to improve service quality.
  • Collaborate with cross-functional teams to resolve quality-related issues.
  • Provide training and coaching to team members on quality assurance best practices.

Requirements:

  • Bachelor's degree in a relevant field.
  • 2-3 years of experience in QA in the BPO industry.
  • Knowledge of the 7 basic tools for quality is an advantage.
  • Excellent communication and interpersonal skills.
  • Able to work full-time onsite in BGC Taguig.
  • Able to work on shifting schedules.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.