Digital Banking Specialist

2 days ago

Iloilo City, Western Visayas, Philippines beBeeCustomerService Full time ₱20,000 - ₱30,000
About Us

We provide a digital banking platform that combines everyday money management needs in one easy, flexible, and transparent solution. Our users enjoy spending, saving, and investing tools to grow their finances. With over half a million customers in two years, we've achieved significant milestones.

We foster an environment where our talent can reach full potential and beyond, providing tools to learn and develop within our fast-growing organization. We encourage you to challenge conventional thinking and contribute your ideas and opinions. Our goal is to be a platform for innovation, learning from mistakes, and growth.

Main Responsibilities:
  • Handle customer inquiries via chat and email, guiding them through the app for an exceptional user experience in English.
  • Represent customer voices by sharing feedback and reporting issues.
  • Collaborate with various teams and have a direct impact on improving our product.
Requirements:
  • Demonstrated expertise in customer support or service, preferably in banking or financial services with SME experience.
  • Exceptional problem-solving and decision-making skills.
  • Good observational skills for process and product improvement.
  • Outstanding interpersonal and communication skills, encompassing both verbal and written proficiency in English.
  • Ability to manage multiple tasks and thrive under pressure in a dynamic environment.
  • Comprehensive knowledge of SME banking products, services, and processes.
What We Offer:

As a member of our team, you'll have opportunities for professional growth and development, as well as a chance to make a meaningful impact on our customers' lives. You'll work collaboratively with a talented team to drive innovation and excellence in everything we do.

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