Call Center Operations Supervisor

About the JobThis Call Center Operations Director position requires a highly motivated and experienced individual who can lead a team of supervisors in a fast-paced call center environment. The successful candidate will be responsible for ensuring call quality from start to finish, proactively seeking ways to improve internal processes and results...

Key ResponsibilitiesThe Call Center Operations Leader is responsible for overseeing all aspects of a call center team. They will ensure an exceptional customer experience in all customer touch-points. This involves managing a team of supervisors to develop efficient operations, promote sales, and customer services.The successful candidate will work to...

We are seeking a skilled Call Center Supervisor to lead a team of customer service representatives and provide coaching and development opportunities to help them grow in their roles. The successful candidate will have a minimum of 8 years of call center experience, with at least 1 year of supervisory experience. They will be responsible for ensuring...

Job DescriptionAs a Customer Experience Leader, you will be responsible for driving exceptional customer experiences across all touchpoints. This includes leading a team of supervisors, implementing process improvements, and analyzing data to drive business decisions.Key ResponsibilitiesDevelop and implement process improvements to increase efficiency and...

Job SummaryThe Operations Manager for Call Center Team is responsible for overseeing all aspects of call center operations. This includes managing a team of supervisors to develop efficient operations, promote sales, and customer services.This role requires a strong leader who can provide leadership, direction, and motivation to the workforce. The successful...

This exciting opportunity allows you to utilize your leadership skills to drive business results and deliver exceptional customer experiences. As a Call Center Supervisor, you will be responsible for leading a team of 15-25 customer service representatives in a fast-paced call center environment, coaching and developing them on customer service processes and...

Job Overview: As an experienced operations manager, you will lead a team of supervisors and be directly responsible for the performance of your team. The successful candidate will possess strong organizational skills, enjoy working with people, and have a background in call center operations management.About the Role: This is a full-time, local, on-site...

LOCATIONManila, PHJOB TYPEFull-TimePOSITION OVERVIEWMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.If you are a highly motivated...

Job DescriptionWe are seeking an experienced Team Leader to join our team. As a key member of our management team, you will be responsible for leading a team of call center agents and providing guidance on operational best practices.Key AccountabilitiesLead a team of call center agents to achieve set targets and deliver exceptional customer service.Develop...

Job Description:This position is responsible for leading a team of call center supervisors, ensuring customer satisfaction and quality service delivery. The ideal candidate will have experience in customer-facing roles, strong leadership skills, and the ability to motivate and develop team members.The Key Responsibilities of this role include:Leading a team...