Medical Accounts Team Supervisor

2 weeks ago


Manila, National Capital Region, Philippines Cognizant Technology Solutions Philippines Inc. Full time

**Job Title:** Medical Accounts Team Supervisor

Cognizant Technology Solutions Philippines Inc. is seeking a highly skilled Medical Accounts Team Supervisor to join our team.

As a Medical Accounts Team Supervisor, you will be responsible for managing a team of call center agents, ensuring that daily tasks are completed efficiently and accurately.

  • Supervise a team of call center agents to ensure high-quality service delivery.
  • Develop and implement training programs to enhance agent skills and knowledge.
  • Monitor and analyze team performance using call center software and reporting tools.
  • Identify areas for improvement and implement process enhancements to increase productivity and efficiency.

Key Responsibilities:

  1. Supervise a team of call center agents.
  2. Develop and implement training programs for agents.
  3. Analyze team performance data to identify trends and opportunities for improvement.
  4. Collaborate with cross-functional teams to drive business results.

Requirements:

  • Minimum 2 years of experience in people management.
  • Experience in managing a voice campaign is preferred.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Excellent communication and leadership skills.


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