Medical Accounts Team Supervisor
2 weeks ago
**Job Title:** Medical Accounts Team Supervisor
Cognizant Technology Solutions Philippines Inc. is seeking a highly skilled Medical Accounts Team Supervisor to join our team.
As a Medical Accounts Team Supervisor, you will be responsible for managing a team of call center agents, ensuring that daily tasks are completed efficiently and accurately.
- Supervise a team of call center agents to ensure high-quality service delivery.
- Develop and implement training programs to enhance agent skills and knowledge.
- Monitor and analyze team performance using call center software and reporting tools.
- Identify areas for improvement and implement process enhancements to increase productivity and efficiency.
Key Responsibilities:
- Supervise a team of call center agents.
- Develop and implement training programs for agents.
- Analyze team performance data to identify trends and opportunities for improvement.
- Collaborate with cross-functional teams to drive business results.
Requirements:
- Minimum 2 years of experience in people management.
- Experience in managing a voice campaign is preferred.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment.
- Excellent communication and leadership skills.
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