Senior Transaction Review Specialist

2 days ago

Mabalacat, Central Luzon, Philippines beBeeFraud Full time $20,920

Protect Our Client's Integrity

The Transaction Monitor plays a vital role in maintaining the trust and security of our client's e-commerce operations.

This position exists to review and assess high-risk transactions, identify suspicious patterns in customer behavior, monitor multiple payment gateway activities, and implement risk-mitigation protocols.

As the primary guardian against fraudulent activities, you will serve as a key member of our team dedicated to transparency, clean ingredients, and environmental sustainability.

Key Responsibilities:

  • Risk Management & Analysis:
    • Review and assess high-risk transactions
    • Identify suspicious patterns in customer behavior
    • Monitor multiple payment gateway activities
    • Implement risk-mitigation protocols
  • Customer Trust Protection:
    • Handle sensitive customer interactions with discretion
    • Conduct confidential account reviews
    • Resolve complex situations while maintaining customer satisfaction
    • Uphold community trust standards
  • System & Policy Enhancement:
    • Contribute to improving fraud prevention systems
    • Document and update internal security protocols
    • Identify gaps in current fraud prevention measures
    • Recommend process improvements
  • Compliance & Reporting:
    • Maintain detailed records of fraud cases
    • Ensure adherence to internal policies
    • Generate and analyze fraud prevention metrics
    • Collaborate with team members on risk evaluation

Requirements:

  • Minimum 3 years of experience in customer experience or similar roles
  • Proven track record in fraud analysis or risk management
  • Experience with e-commerce or consumer packaged goods (CPG) industry
  • Demonstrated ability to handle sensitive information with discretion
  • Strong analytical and pattern recognition skills
  • Excellent problem-solving abilities
  • Exceptional attention to detail
  • Strong communication and empathy skills
  • Ability to work autonomously with sound judgment
  • Experience with multiple payment gateway systems

What We Offer:

  • Remote work setup with reliable internet connection and quiet workspace
  • Competitive hourly rate of $5 per hour

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