Remote Front Office Assistant

1 day ago

Mandaluyong City, National Capital Region, Philippines beBeeAdministrative Full time ₱270,000 - ₱370,000

As a remote front office assistant, you will be providing administrative and operational support to the hotel's front office team.

Job Responsibilities
  • Manage incoming reservation emails and online booking inquiries, process bookings in the property management system following established procedures, complete daily reports such as reservation activity reports and other internal checklists, and send booking confirmations and pre-arrival communications to guests.
  • Assist with night audit preparation as applicable, ensure all guest profiles and reservation data are accurately maintained in the system, respond to basic guest queries via email or other communication platforms, and handle overflow calls and transfer as needed pending technology upgrade.
  • Provide financial administration support including reconciling daily takings and financial transactions, and assisting with invoicing or preparing statements for corporate clients.
Requirements and Qualifications
  • Strong attention to detail and accuracy, professional written communication skills, proactive and self-motivated with ability to work autonomously, organised and able to manage competing priorities remotely, tech-savvy with confidence in using property management systems Microsoft Office and email systems, and positive attitude and commitment to providing excellent guest service support behind the scenes.
About This Role

This is an exciting opportunity to work with a dynamic team providing exceptional support to our customers.

What We Offer
  • Full-time employment in a fast-paced environment, opportunities for professional growth and development, and competitive compensation package.

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