Quality Strategy Director
2 days ago
About Humanly (humanly): Humanly is dedicated to providing equal access to opportunities. If you need reasonable accommodation in any part of the hiring process, please let us know. Our goal is to create a world-class support experience for our community by empowering fast-growing technology companies to represent, protect and grow their brands.
Leveraging a cloud-based infrastructure, Humanly (humanly) serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. Our People First culture has enabled us to expand our workforce to approximately 45,000 employees globally, with a presence in twenty-three locations across twelve countries.
We at Humanly (humanly) understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. To achieve this, we have established various departments, including Total Rewards, Wellness, HR, and Diversity.
What We Offer: At Humanly (humanly), we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in our various departments and inclusive environment.
A Director of Quality at Humanly (humanly) is responsible for driving effortless customer experience. This requires experience and understanding of how to effectively build a strategy to improve overall customer experience by reducing pain points, friction, and repeat calls from customers across channels.
The key responsibilities of a Director of Quality include managing the Quality Assurance program for assigned regions/sites, managing teams to meet contractual audit compliance requirements, leading strategic initiatives and tactical actions to support operations teams in meeting and exceeding Client KPIs, and building TaskUs-specific customer experience analysis and capturing insights.
This role also involves working closely with site operation leaders, client services, and other internal and external teams to drive alignment and execution of our customer experience strategy, delivering on specific client customer experience goals as a team effort spanning to the client and internal teams, and building and developing talent within the Quality team to ensure sustainability and support the growth of the program.
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