Quality Strategy Director

2 days ago


Quezon City, National Capital Region, Philippines Humanly (humanly) Full time

About Humanly (humanly): Humanly is dedicated to providing equal access to opportunities. If you need reasonable accommodation in any part of the hiring process, please let us know. Our goal is to create a world-class support experience for our community by empowering fast-growing technology companies to represent, protect and grow their brands.

Leveraging a cloud-based infrastructure, Humanly (humanly) serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. Our People First culture has enabled us to expand our workforce to approximately 45,000 employees globally, with a presence in twenty-three locations across twelve countries.

We at Humanly (humanly) understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. To achieve this, we have established various departments, including Total Rewards, Wellness, HR, and Diversity.

What We Offer: At Humanly (humanly), we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in our various departments and inclusive environment.

A Director of Quality at Humanly (humanly) is responsible for driving effortless customer experience. This requires experience and understanding of how to effectively build a strategy to improve overall customer experience by reducing pain points, friction, and repeat calls from customers across channels.

The key responsibilities of a Director of Quality include managing the Quality Assurance program for assigned regions/sites, managing teams to meet contractual audit compliance requirements, leading strategic initiatives and tactical actions to support operations teams in meeting and exceeding Client KPIs, and building TaskUs-specific customer experience analysis and capturing insights.

This role also involves working closely with site operation leaders, client services, and other internal and external teams to drive alignment and execution of our customer experience strategy, delivering on specific client customer experience goals as a team effort spanning to the client and internal teams, and building and developing talent within the Quality team to ensure sustainability and support the growth of the program.



  • Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Director to join our team. As a director, you will be responsible for overseeing the end-to-end management of the Quality Assurance Specialists team and ensuring that quality sampling targets (ISO) are met, systems and measures are robust.The ideal candidate will have excellent leadership skills,...


  • Quezon City, National Capital Region, Philippines Manulife Full time

    About ManulifeWe are committed to delivering exceptional customer service and exceeding service delivery agreements with our business units.Job Overview:The Director for Operations is a strategic leader responsible for creating an environment of high engagement, harnessing value-adding synergies across the functional organization, anticipating and addressing...


  • Makati City, National Capital Region, Philippines Ogilvy Full time

    Job DescriptionWe're seeking a highly skilled Associate Creative Director to join our team at Ogilvy, a global leader in advertising and marketing communications. As a key member of our creative team, you'll be responsible for developing and executing innovative campaigns that drive business results for our clients.The ideal candidate will possess a deep...


  • Quezon City, National Capital Region, Philippines Nityo Infotech Full time

    Nityo Infotech Job PostingNityo Infotech is seeking a Finance and Pricing Strategy Director to join our team in Quezon City. This is a Dayshift position that offers a Permanent (Direct Hire) employment setup.About the Role:The successful candidate will be responsible for leading our finance and pricing strategy functions, working closely with our executive...


  • Mandaluyong City, National Capital Region, Philippines Elite Headhunting Full time

    Job DescriptionWe are seeking a skilled Marketing Strategy Director to join our team at Elite Headhunting. As a key member of our organization, you will play a vital role in shaping our marketing strategies and driving business growth.About the Role:Develop and implement comprehensive marketing plans to increase market share and revenue growth.Analyze market...


  • Quezon City, National Capital Region, Philippines Digital Full time

    Job OverviewA leading Digital Telecoms company is seeking an experienced Digital Account Manager - Content Projects to lead projects that enhance our brand presence, engage target audiences, and drive business objectives.ResponsibilitiesOversee the planning, execution, and delivery of content projects from inception to completion.Collaborate with...


  • Makati City, National Capital Region, Philippines Ogilvy Full time

    Ogilvy is a creative agency that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression. We believe in building powerful teams with purpose, hiring and nurturing talent across all races, ethnicities, religions, abilities, sexual orientation, and gender identities.About the RoleThe...


  • Mandaluyong City, National Capital Region, Philippines JKILC Full time

    About JKILCJKILC is a pioneering organization that excels in workforce management, and we are searching for an exceptional professional to assume the role of Director of Workforce Strategy.Job OverviewThe ideal candidate will oversee the strategic direction of the Workforce Management department, driving business growth and improvement through data-driven...


  • Makati City, National Capital Region, Philippines Integreon Full time

    Integreon Makati, National Capital Region, Philippines is seeking a highly skilled Visual Strategy Director to lead the creative vision and approach for our marketing communications solutions.Job SummaryThe ideal candidate will have over 8 years of experience in the related field and a Bachelor's Degree Holder. They will be responsible for managing onsite...


  • Makati City, National Capital Region, Philippines The Executive Profile Full time

    Marketing Director for a Prestigious ClientThis is an exceptional opportunity for a talented Marketing Director to lead the marketing strategy for a prominent apparel/fast fashion brand. The role involves spearheading market planning, marketing management, market research, and sales activities to drive brand growth and market positioning.The ideal candidate...


  • Quezon City, National Capital Region, Philippines Addforce Full time

    Addforce seeks a skilled Clinical Data Quality Director to oversee its medical coding operations. This leader will be responsible for ensuring the accuracy and efficiency of coding and billing processes, collaborating closely with finance, compliance, and other departments.Key responsibilities include optimizing workflow, conducting regular audits,...

  • Operations Director

    9 hours ago


    Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    Operations Director Job DescriptionBEST CAREERS AND OPPORTUNITIES is seeking an experienced Operations Director to oversee our operations team. As an Operations Director, you will be responsible for leading and managing the team, ensuring that they meet productivity and quality targets. You will also be responsible for mentoring and troubleshooting team...

  • Sales Director

    2 days ago


    Quezon City, National Capital Region, Philippines Outsourced Full time

    Job DescriptionWe are looking for an experienced sales professional to join our team as a Sales Director - BPO.About Us:We are a leading provider of BPO services, with a proven track record of delivering high-quality solutions to our clients.The Role:You will be responsible for leading the sales team, developing and executing a sales strategy to drive new...


  • Makati City, National Capital Region, Philippines Angkas Full time

    Job OverviewThe Director of Data Insights and Strategy will lead the organization's data-driven decision-making processes by managing data collection, analysis, and reporting. This role involves developing and implementing data strategies, collaborating with data engineering to optimize the data infrastructure, and providing actionable insights to drive...


  • Makati City, National Capital Region, Philippines AMS Full time

    We are looking for a visionary Director of HR Operations and Strategy to join our team at AMS. In this role, you will drive operational excellence by developing and implementing innovative strategies that support our business objectives.The ideal candidate will have extensive experience in managing global/multi-geographical teams and stakeholders, with a...


  • Quezon City, National Capital Region, Philippines Nezda Global Full time

    We are looking for an exceptional leader with 1-2 years of experience in Property and Casualty Insurance to fill the role of Director of Insurance Program Management at Nezda Global.About the Role:The Director of Insurance Program Management will be responsible for developing and implementing strategies to drive business growth and increase revenue.Key...


  • Quezon City, National Capital Region, Philippines Nezda Global Full time

    At Nezda Global, we are looking for an experienced Operations Director to lead our operations team. The ideal candidate will have a strong background in managing Telco and Insurance accounts.About the Role:This is a full-time position that requires working onsite.The role involves managing multiple projects simultaneously, ensuring timely completion and...


  • Quezon City, National Capital Region, Philippines Cathy Valencia Advanced Skin Clinic Full time

    Cathy Valencia Advanced Skin Clinic is seeking an Image Development Director to lead the development and execution of strategic PR campaigns that promote our clinic's services and expertise in the aesthetics industry.About the Job:You will be responsible for developing and implementing PR strategies to maintain a consistent brand message and uphold the...

  • Associate Director

    2 days ago


    Quezon City, National Capital Region, Philippines Afni, Inc. Full time

    Afni, Inc. is committed to delivering exceptional customer experiences, and we're seeking a talented Associate Director - BPO Management to help us achieve this goal.About the RoleYou will be responsible for developing and implementing strategies to improve customer service quality and efficiency, managing a team of professionals to ensure effective delivery...

  • Program Director

    2 days ago


    Quezon City, National Capital Region, Philippines ABSI Full time

    **Job Description:** We are seeking a highly skilled Program Director to join our team. As a Program Director, you will be responsible for driving project success and ensuring stakeholder engagement.Main Responsibilities:Develop and implement a comprehensive project plan, including task division, role definition, and project oversightBuild strong...