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IT Service Desk Team Member

2 weeks ago

Cebu City, Central Visayas, Philippines QBE Insurance Full time
Job Summary:

We are seeking a highly motivated and detail-oriented IT Service Desk Team Member to join our team. As a member of our IT team, you will be responsible for providing technical support and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat
  • Analyze and resolve technical issues using knowledge of Windows Operating Systems and Microsoft Office
  • Collaborate with other teams to ensure seamless service delivery
  • Provide training and support to end-users on various software applications and hardware

Requirements:

  • Bachelor's Degree in Computer Science or related field
  • 1+ year of experience in a help desk or technical support role
  • Excellent communication and problem-solving skills
  • Knowledge of ITIL framework

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment