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Luxasia Group is a leading beauty omnichannel brand-builder in Asia Pacific. With over three decades of experience, the company has established itself as a partner of choice for luxury brands. We have successfully enabled market entry and growth for over 100 luxury beauty brands, including Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Rabanne, Ferragamo, and SK-II.
We have established Joint Ventures with major players in the industry, including LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier). Our integrated brand-building capabilities encompass luxury retail, online commerce, consumer marketing & analytics, and supply chain management. Our team of experts is dedicated to delivering exceptional results and driving business growth.
Key Responsibilities- Retail / Net Sales: Achieve sales targets in stores, cascade monthly targets to stakeholders, monitor weekly and monthly sales, ensure retail sales are encoded on MIM daily, collaborate with Brand teams and Key Accounts on execution of monthly animations and events, work with the Brand/ Marketing team on support to achieve sales, ensure cascade of monthly promotions and incentives from Marketing to agency/CEOs.
- Stock Management: Ensure stock level is healthy, ensure all key SKUs are available in stores, ensure all inventory is visible in SAP/MIM, coordinate with Finance on regular stock take audit and work with agency on reconciliation, ensure CEOs practice FEFO in stores, track expiring/ expired products and coordinate with Sales Ops on promo implementation and pull-out, communicate with brand team if there is any OOS.
- Customer Engagement Officer: Responsible for recruitment of CEO, responsible for training of CEO on retail operations system, ensure CEOs are well groomed following LUXASIA guidelines, responsible for CEO performance monitoring with Agency, responsible for placement of CEO based on allocation and ensure that stores have manpower during operation hours, validate daily time records submitted by agencies, work with cross-functional teams to align and execute sales incentive programs; provide sales support to ensure accurate crediting and compensation payouts; and provide compensation payout forecasting to Finance.
- Visual Merchandising: Ensure brand planogram is followed, get information from brand team on new lines and execute in stores, do regular visit to ensure VM guideline is practiced, ensure testers are available in all stores, ensure displays are organized in the stores and unnecessary POSMs are pulled out.
- Customer Relationship Management: Responsible for achieving CRM KPIs (New customers, Known customers, Email and DOB), ensure CEOs are aware of their targets and achievement and track regularly.
- Sales Recording and Reconciliation: Responsible for implementing and enforcing processes and tools that will maintain integrity and accuracy of sales process and data, work with the agency in the validation of sales every month, coordinate with Marketing team in required campaign codes for accurate recording of sales, monitor submission of manual order slips.
- Retail Excellence / Retail Audit: Responsible for coordinating with regional retail operations on the roll-out and audit of Retail Excellence framework, ensuring the excellent execution of all above processes as part of the retail audit.
