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Client Support Expert

3 weeks ago

Pasay, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

Job Description:

The Client Care Analyst will play a crucial role in ensuring timely resolution of client inquiries. This position requires excellent communication skills, attention to detail, and the ability to work effectively in a team environment.

Responsibilities:

  • Manage client inquiries via case management tools, email, and live chat
  • Handle multiple case types ensuring timely resolution
  • Collaborate with internal teams to enhance service delivery
  • Maintain compliance with risk and operational policies
  • Identify process improvements and training opportunities

Requirements:

To be successful in this role, you will need a Bachelor's degree with 3-5 years' experience in the payments industry. Strong understanding of payment systems, authorization, clearing, and settlement is required.

Experience with case management tools, live chat, and voice support is essential. Knowledge of secure payments, tokenization, and mobile payments is a plus. Proficiency in Windows and Mainframe troubleshooting is also required.

Benefits and Perks:

  • Flexibility in work schedule for 24x7 support operations
  • Open rate + Complete Benefits