Information Architect

3 days ago

Taguig, National Capital Region, Philippines beBeeKnowledge Full time $18,000 - $36,200
Job Title:

IT Knowledge Strategist

">Job Description:">
  • ">
  • As a key member of our IT team, you will be responsible for developing and implementing a comprehensive knowledge management strategy that aligns with our organization's goals.
">Key Responsibilities:">
  • ">
  • Develop and maintain a robust knowledge base that supports our IT operations.">
  • Collaborate with cross-functional teams to ensure seamless integration of knowledge management practices into our workflow.">
  • Design and implement effective content management strategies to optimize knowledge article quality and accessibility.">
">Requirements:">
  • ">
  • Minimum 3+ years of progressive experience in IT Service Management, with a significant portion dedicated to Knowledge Management leadership roles.">
  • At least 3+ years of hands-on experience as a Systems Administrator, IT Support Specialist, or similar frontline IT operational role, demonstrating a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges.">
  • Proven experience in implementing and administering Knowledge-Centered Service (KCS) methodology within an ITSM framework.">
  • Demonstrated experience in technical writing, editing, and content quality assurance.">
">Preferred Qualifications:">
  • ">
  • ITIL v4 Foundation certification required; ITIL v4 Managing Professional or Strategic Leader preferred.">
  • KCS v6 Practices certification preferred.">
">Skills & Competencies:">
  • ">
  • Technical Acumen: In-depth knowledge of operating systems (Windows, Linux), hardware, networking, and IT security concepts. Ability to understand and provide feedback on complex technical content.">
  • Linguistic Proficiency: Exceptional command of the English language, including advanced grammar, syntax, punctuation, and style. Ability to simplify complex technical information for diverse audiences.">
  • Process & Methodologies: Expert-level understanding and practical application of ITIL v4 and KCS v6 principles and practices.">
  • Communication & Collaboration: Excellent written and verbal communication skills, with the ability to engage, influence, and build strong relationships with technical teams, business stakeholders, and leadership.">
  • Analytical & Problem-Solving: Strong analytical skills to interpret data, identify knowledge gaps, and drive continuous improvement. Proven problem-solving capabilities honed through practical IT experience.">
  • Change Management: Demonstrated ability to drive cultural change and foster a knowledge-sharing environment within an organization.">
  • Tool Proficiency: Experience with leading Knowledge Management platforms (e.g., ServiceNow Knowledge Management, Confluence) and ITSM tools.">
">Benefits:">
  • ">
  • Great Place to Work certified for 4 consecutive years.">
  • Remote work opportunities available.">
  • Global exposure and career development opportunities.">
"]},

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