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Game Support Professional

1 week ago

Manila, National Capital Region, Philippines GameOps Inc. Full time

We are seeking dedicated individuals who recognize the value of professional growth and have a strong desire to develop their skills.

Key Responsibilities:
  • Our ideal candidate will be responsible for supporting players in all aspects of a video game's user experience.
  • Utilizing software tools, Game Support Professionals effectively communicate with players to resolve issues related to gameplay, accounts, payments, bugs, etc.
Requirements:
  • Candidates must possess a Bachelor's or College Degree in any field.
  • Excellent English communication skills are essential for success in this role.
  • Strong desire to learn Internet and website technologies is required, as well as the ability to communicate with players/customers.
  • The successful candidate will be able to diagnose and solve problems with varying complexity using multiple tools and systems.
  • Effective cross-functional communication and interaction with various levels of the organization are necessary.
  • Knowledge of internet, social media, and technical terminology is beneficial.
  • Prior experience playing Web3 games is mandatory.
  • Familiarity with different cryptocurrencies and NFTs is also required.
  • A background in playing Maple Story PC is advantageous.
  • Willingness to work on-site on shifting schedules, including nights, weekends, and holidays, is a must.