Corporate Learning Specialist
2 days ago
In today's fast-paced business world, companies need to stay ahead of the curve by investing in their employees' skills and development.
As a Learning and Development Specialist, you will play a key role in driving this initiative at Transcom.
Job Description:You will facilitate leadership development workshops and other learning initiatives included in the programs offered by the Learning and Development Team. This will involve partnering with leaders to identify current or potential gaps and design interventions such as leadership effectiveness workshops, team building sessions and other stand-alone courses for professional and personal leadership development.
You will also drive ACX Transcom's talent development framework and ensure alignment with the initiatives through implementation of development programs using various methodologies and technology.
Responsibilities include:
- Facilitating Leadership Development workshops and other learning initiatives included in the programs offered by the Learning and Development Team.
- Partnering with leaders in identifying current or potential gaps and designing interventions such as leadership effectiveness workshops, team building sessions and other stand-alone courses for professional and personal leadership development.
- Driving ACX Transcom's talent development framework and ensuring alignment with the initiatives through implementation of development programs using various methodologies and technology.
- Ensuring all content and delivery methods (both delivery and supporting materials) drive the desired behaviour and mindset shift as well as building competence, confidence and knowledge.
- Collaborating with other L&D Specialists on learning needs analysis, providing guidance on course development, executing the delivery and certification, and evaluating effectiveness to ensure the practical application of learning.
- Creating and/or conducting follow-through activities for workshops or other learning initiatives offered by the Learning and Development Team.
- Promoting attendance and participation in Learning and Development programs through different platforms e.g. cross-group meetings, townhalls, etc.
- Preparing and publishing timely and accurate reports for internal and external stakeholders as needed.
- Working on Learning and Development projects assigned by the Learning and Development Manager.
- Performing training administrative functions and other related tasks, as assigned.
To be successful in this role, you will need:
- College graduate of any 4-year course, or equivalent working experience.
- 1-2 years organizational and leadership development or related experience in a BPO environment.
- 1-2 years coaching experience.
- Stakeholder Management.
- Thorough knowledge and skills in Facilitation, Presentation, and Classroom Management.
- Sufficiently competent in Google Docs, Sheets, Slides, Forms and other Google for Work applications.
- Strong verbal and written communication skills (English).
- Able to adjust to different working environments.
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