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Business Operations Analyst
3 weeks ago
Citi is a global bank that offers opportunities for career growth and development. Our team is seeking a high-caliber professional to join us as an Officer, Ops Sup Analyst 2 Hybrid based in the Philippines.
We provide extensive on-the-job training and exposure to senior leaders, allowing you to expand your skills and make a difference at our organization. You'll have access to programs and services that support your physical and mental well-being, including telehealth options, health advocates, and confidential counseling.
The Ops Sup Analyst 2 is an intermediate-level position responsible for providing operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and the opening of accounts in coordination with the Operations - Core Team.
In this role, you'll be expected to:
- Update help content used by Knowledge Hub end users to service client inquiries, as needed.
- Execute work assigned, including annual review certification and change requests.
- Serve as liaison to business for work assignments by asking fact-finding questions, following up on open items, and helping with content approval.
- Conduct needs assessment and update content or develop content-related solutions according to business requirements.
- Research and seek out solutions to inquiries on help content and all other open items related to business, including policy gaps and changes.
- Monitor work progression ensuring completion of assignments by requested due date.
- Ensure consistent application of team process controls.
- Fulfilling clients' necessities while providing an exceptional client experience is the expected behavior from all our employees.
