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Product Support Expert
1 week ago
Lendi Group is a pioneer in digital property finance, offering a range of innovative solutions to Australians.
As a key member of the team, you will assist customers and brokers with Aussie White Label products, providing expert support on loan servicing and product inquiries.
This role is critical to ensuring the success of the company's vision to be the top destination for Australians to buy and own property.
Your responsibilities will include handling repayment changes, statements, internet banking support, broker escalations, settlements, and more.
- Provide first-call resolution across multiple channels – phone, email, and messaging platforms.
- Ensure compliance with policies, industry regulations, and internal procedures.
- Minimum 1 year customer service experience, preferably in a call centre, finance, or mortgage industry.
- Strong verbal and written communication skills in English.
- Comfortable with both inbound and outbound calls.
- Able to handle objections, resolve complaints, and provide clear, professional support.
- Tech-savvy – experience with CRM systems and Microsoft Office (Excel, Outlook, Word).