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Admissions Leadership Position

7 days ago

Mandaluyong City, National Capital Region, Philippines Homeschool Global Philippines Full time
Job Description

We are seeking an experienced Admissions Manager to oversee and enhance our admissions process, ensuring exceptional service to prospective and current families while driving alignment with our mission, vision, and standards. As the leader of our admissions team, you will be responsible for managing all stages of the admissions process, from inquiry to enrollment, and championing proper use, training, and improvement of related tools, systems, and channels.

  • Leadership and Team Management:
  • Manage a team of admissions professionals to ensure high-quality service and drive alignment with organizational goals.
  • Lead by example, fostering a positive and productive work environment that encourages collaboration and open communication.

Growth of New Enrollees and Retention:

  • Develop and execute strategies to meet or exceed enrollment targets, analyzing enrollment trends and metrics to inform data-driven decisions.
  • Contribute to the development of programs or services that attract new families and support initiatives that enhance student retention.

Quality Assurance and Compliance:

  • Monitor compliance with SLAs, SOPs, and relevant policies, driving the effective use of tools and systems to ensure seamless operations.
  • Assist in feedback monitoring, tracking, documenting, and reporting quality levels to maintain high standards.

Workflow Optimization:

  • Identify and implement enhancements in customer touchpoints to improve efficiency and customer satisfaction, optimizing workflows and introducing innovative strategies to create, review, and update SOPs, policies, and templates as needed.

Collaboration with Other Departments and Stakeholders:

  • Partner with the Billing team to ensure accurate information about program fees, payment options, and installment plans, creating a positive admissions experience and facilitating smooth enrollment.
  • Work closely with the records team to ensure student data aligns with accreditation standards for record-keeping and reporting.
  • Collaborate regularly with the records team to stay updated on policy changes, system improvements, or any new documentation requirements that may impact the admissions process.
  • Support Program Managers in establishing and refining admissions criteria and processes that meet academic standards.
  • Collaborate with the IT team/developers to ensure smooth functioning of systems and technologies used in the admissions process.

Change Management:

  • Effectively disseminate information regarding change initiatives to the team, stakeholders, and parents to ensure shared understanding and support.
  • Provide team members with necessary knowledge, skills, and tools to successfully adopt the change.
  • Lead and support the team through organizational and process changes.

Escalations and Problem Resolution:

  • Address escalations and create actionable steps to resolve concerns in a timely manner, analyzing and investigating service quality issues to ensure closure or resolution according to company guidelines and SOPs.
  • Address challenges or barriers in the admissions pipeline proactively, ensuring seamless enrollment.