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Warehouse Operations Expert

1 week ago

Manila, National Capital Region, Philippines Anchanto Full time

The Role

  • As a key member of the Anchanto team, you will be responsible for functional solutioning and equipping customers with knowledge and skills to leverage warehouse management and order management capabilities effectively.

Key Responsibilities

  • Provide consultation and functional solutions to address pain points and digitalize customer businesses.
  • Prepare business requirement documents based on functional solutions provided to customers.
  • Deliver engaging and informative training sessions to customers, both remotely and in-person if required.
  • Educate customers on how to interpret, operate, and utilize Anchanto Warehouse Management and Anchanto Order Management for daily operations.
  • Customize training content to meet unique needs and goals of each customer, showcasing relevance of Anchanto Warehouse Management and Anchanto Order Management to their business.
  • Collaborate with product and development teams to stay up-to-date on latest features and enhancements related to Anchanto Warehouse Management and Anchanto Order Management.
  • Provide timely and accurate responses to customer inquiries, troubleshooting operations-related issues when needed.
  • Continuously improve training materials and methodologies based on customer feedback and evolving industry trends.
  • Be customer-centric by delivering best practices, training, and onboarding experiences.

Essential Requirements

  • Solid background in warehousing and e-commerce operations, preferably with experience in warehouse management, order management systems, and consulting/functional solution roles.
  • Proficiency in explaining complex warehouse and e-commerce operations in a clear and understandable manner.
  • Strong presentation and communication skills, both verbal and written.
  • Previous experience in a functional solutioning and customer-facing role, such as training and customer onboarding.
  • Familiarity with warehouse and e-commerce SaaS products, Channel Management, Marketplace, and Webstore operations is a plus.
  • Flexibility to adapt training approaches based on customer needs and learning styles.
  • Ability to fluently communicate and write in both English and Thai.
  • Willingness to travel when needed.